Contact Luuphub
One mailbox, read by the person who builds the product: hi@aina.rs.
Email support
Write to hi@aina.rs for anything: a bug in the widget or dashboard, a question about what a plan includes, billing and invoices, account or data deletion, privacy and GDPR requests, security reports, or a feature you want Luuphub to have. Luuphub is run by a small independent team, so there is no ticket maze and no tier-one script — but also no published response-time guarantee. Replies are sent as soon as the message is read.
What helps most in a first email: your account or site name, the URL where the problem happened, what you expected versus what occurred, and a screenshot or the exact error text. For an API or MCP problem, include the request path and the JSON error body — every API error carries a machine-readable code that points straight at the cause.
Before you write
Some answers are faster to look up than to ask for. The developer docs cover widget installation and theming, user identification, webhooks, the REST API, and the MCP server, and every page has a plain-markdown mirror for agents. Pricing lists what each plan includes, and data processing answers most GDPR and hosting questions.
If something looks broken across the whole product rather than just your account, check the status page first — it reports live service health.
Legal and privacy
Privacy requests, data-export requests, and erasure requests go to the same address and are handled under the privacy policy. The terms of service state the governing law: the Republic of Latvia. Luuphub publishes no telephone number or postal address; email is the contact channel of record.